Clarion Suites Gateway

We stayed here for three nights. The location is great and close to tram stops, Shops and restaurants. On check-in, the Concierge was very friendly and helpful as were all staff each time we were in the foyer. We stayed in the King Deluxe 1 bedroom suite with river view on the 12th floor and the view did not disappoint. The room had a great layout and a washing machine/Dryer (one reason for choosing this accommodation). Nice big TV. The King bed and pillows were very comfortable. I was worried at first thinking being so close to the train line that we wouldn't be able to sleep but the windows were double glazed so as well as being warmer, it seemed to also block out a lot of the noise. The blinds were blackout blinds and were great. Now the bathroom.... the water pressure was absolutely fantastic. Can honestly say this had been the best shower pressure in any accommodation that I have stayed in, that is saying a lot as I'm in Melbourne at least once a year for shopping, concerts. The building overall was nice and quiet.

Booked a studio for 8 nights and we were upgraded to a river view. What an amazing view! Room had two single beds, a sofa and a small kitchenette, with sink, microwave, fridge, toaster and kettle. A good sized room. The shower was great, hot and good pressure but it is over a bath tub. A small balcony (not able to sit out but nice to step out). Daily housekeeping was great. The buffet breakfast was fabulous. Always fresh and plenty of variety. Freshly cooked eggs. Staff at breakfast were great. Included coffee was bitter but coffee shop coffee was superb (at extra cost) Great location. Walking distance to everything we needed. Uber to the airport $51 (7am)

Everything

We just spent an amazing 3 nights here. Communication with Elvie prior to arrival was reassuring we had chosen the perfect place to call home for a few days. She was very helpful and was never rushing to get me off the phone. Upon arrival we were greeting by her bubbly, smiling face and we were treated like we were frequent visitors to the hotel. We received an amazing suite upgrade with a bottle of Bubbly and made to feel like very special guest. After a long day touring the Great Ocean Rd we were greeted back to the hotel with the biggest smile and lots of questions from Elvie about how our day went, she could see we were exhausted and she popped up to our Penthouse Suite with some specialty biscuits and drink voucher for the morning to have a cappuccino on them with breakfast. Totally 5 ++++ Stars from us 3 very happy customers.

All of the staff I interacted with, from Evie (I think? I'm terrible with names but she was an 11/10 at check-in, very exuberant) at reception to housekeeping and restaurant staff were friendly, engaging and welcoming. The room was clean, comfortable and well supplied. I was particularly pleased to find decaf coffee included in the in room tea and coffee selections, and the complimentary milk was restocked daily. The breakfast buffet was great, fresh eggs made your way and a good variety. I was again impressed by the wide range of alternate milks available next to the cereal. Maybe it's a Melbourne thing, but no where else have I been able to have oat milk without an extra charge. The bed and pillows were great, and the range of seating options were comfortable.